This Privacy Policy describes how Lake Murray Soft Wash (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, contact us, or use our services. By using our website or providing us your information, you agree to the practices described below.

We may collect the following information when you contact us, request a quote, book a service, or fill out a form:

• Name, phone number, and email address
• Service address and property details
• Details about the services you request
• Payment information (processed securely by our payment provider)
• Messages and communications you send us

We may also automatically collect limited technical information such as your IP address, browser type, and pages visited, through cookies and similar technologies.

We use your information to:

• Respond to your inquiries and provide quotes
• Schedule, perform, and follow up on services
• Process payments and send receipts or invoices
• Send appointment reminders and service-related updates
• Send promotional offers or updates, where you have consented
• Improve our website and services

We do not sell your personal information. We may share information only with trusted service providers who help us operate our business — such as payment processors, scheduling tools, and messaging platforms — and only to the extent needed to provide our services. We may also disclose information if required by law. As stated above, SMS opt-in data and consent are excluded from all sharing and will not be provided to any third party.

Our website may use cookies and analytics tools to understand how visitors use our site and to improve your experience. You can disable cookies through your browser settings, though some features may not function properly as a result.

We retain your information only as long as needed to provide services, meet legal obligations, and resolve disputes. We take reasonable measures to protect your information, but no method of transmission or storage is completely secure.

You may request to review, update, or delete your personal information, or opt out of promotional messages, by contacting us using the details below. To stop text messages, reply STOP at any time.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

These Terms of Service (“Terms”) govern your use of the Lake Murray Soft Wash website and the services we provide. By using our website, requesting a quote, or booking a service, you agree to these Terms.

We provide exterior cleaning services including house soft washing, roof cleaning, driveway and concrete cleaning, deck and fence cleaning, patio and pool deck cleaning, gutter cleaning, and commercial cleaning. Service availability may vary by location within our service area.

Quotes are estimates based on the information you provide and may be adjusted after an on-site assessment of the property's size, condition, and accessibility. Final pricing will be confirmed before work begins.

We will work with you to schedule service at a convenient time. Because our work depends on weather conditions, we may need to reschedule for safety or quality reasons. Please provide reasonable notice if you need to cancel or reschedule an appointment.

You agree to provide safe and clear access to the areas to be cleaned, including access to a water source where needed. Please remove or secure vehicles, furniture, decorations, and other personal items from the work area, and close all windows and doors before service. We are not responsible for pre-existing damage, loose or poorly maintained surfaces, or items left in the work area.

Payment is due upon completion of service unless otherwise agreed in writing. We accept the payment methods communicated to you at the time of booking. Late or unpaid balances may be subject to additional fees.

We stand behind our work with a 100% satisfaction guarantee. If you are not satisfied with a completed service, contact us within a reasonable time so we can address your concerns.

Our services are provided on an “as is” basis. While we use professional, industry-standard methods and eco-friendly detergents, we cannot guarantee the removal of all stains, oxidation, or damage caused by age, wear, or prior neglect. We make no warranties beyond those expressly stated in these Terms.

To the fullest extent permitted by law, our total liability for any claim related to our services shall not exceed the amount you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. We are licensed and insured; claims for damage directly caused by our work should be reported to us promptly.

You agree to hold Lake Murray Soft Wash harmless from claims or damages arising out of your failure to comply with these Terms, including failure to disclose property conditions or hazards.

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law principles.

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.